Telephone Support

The Help and Advice Line provides a comprehensive advisory service for schools via a single point of contact. The team provide accurate and detailed answers to all management issues that arise within the school.

We provide advice on the full range of management issues affecting schools, such as:

  • Admissions;
  • Appointments and terminations;
  • Bullying;
  • Capability procedures;
  • Confl ict resolution;
  • Curriculum;
  • Disciplinary procedures;
  • Equal pay;
  • Fixed term contracts;
  • Governance;
  • Health and safety;
  • Implications of employment case law;
  • Maternity / paternity rights;
  • Parental rights;
  • Performance management;
  • Pupil discipline and exclusion;
  • Redundancy;
  • Staff restructuring;
  • Teaching Assistants;
  • Temporary contracts;
  • Unions.

In addition, the Help and Advice Line team are able to call on the support of both Case Officers and our solicitors for personnel issues at no additional cost to you.

Experience has shown us that for more complex employment matters resulting in multiple helpline calls on a single issue, schools prefer to have a named Case Officer. CEFM's Help and Advice Line team can therefore pass calls to named Case Officers who offer one to one support on personnel matters.

If an employee dispute continues to escalate, a solicitor will be appointed to manage the case.

Key features of our general Help and Advice Line include:

  • Unlimited use;
  • Impartial and independent advice;
  • Access to educational experts;
  • Currently 93% of questions are answered immediately. There is a 24 hour response time if further research is required;
  • Access via email included;
  • Operates through the working day, including school holidays, with a facility to receive a call-back during the evening if required for reasons of confi dentiality, or during a governors' meeting.

Key features of our Case Officer Service include:

  • Direct contact with a named advisor;
  • Case management;
  • Document review;
  • Guidance on document preparation;
  • Call back service;
  • Detailed logs.

Key features of our Solicitor Service include:

  • Direct contact with an experienced employment law specialist;
  • Case management;
  • Drafting court response papers.

 

Click here to request a quotation or more information.